From Outputs to Outcomes: How SEO Drives Customer-Centric Design

Defining Outcomes, Outputs, and Impact

  • Outputs: These are tangible things produced during the design process—activities or tasks performed to achieve a desired outcome. Think of features released, code written, or wireframes created.
  • Outcomes: The desired results or goals that a product or service should achieve. It’s the overarching purpose of design, usually tied to a business objective.
  • Impact: What follows after achieving a specific outcome. For instance, streamlining the checkout process (output) to reduce abandoned carts (outcome) may impact revenue or sales.

Why Outcome-Focused Design Matters

  • An outcome-focused approach aligns digital teams with the rest of the business. It’s about testing, learning, and continual improvement to solve real problems.
  • Avoid the “feature factory” trap—lots of features, no validity, and no improvement. Instead, prioritize outcomes over outputs.

SEO’s Role in Outcome-Focused Design

1. Contextual Links and UX Enhancement

2. Diversify Anchor Text for SEO

3. External Link Opportunities

4. Prevent Cannibalization

  • Avoid competing with yourself. Identify pages targeting similar keywords and consolidate them.
  • Smart internal linking prevents keyword cannibalization and maintains clarity.

Ready to Transform Your Digital Landscape?

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